Don’t Like Your Entree? Get the Whole Meal For Free!
October 6th, 2006
I’ve been to plenty of restaurants and on a couple of occasions have received mediocre food and service. When this occurred, I’ve spoken up to my waiter or a manager about a substandard meal but never expected anything in return. I’ve generally chalked it up to experience and a lesson learned. We live in the United States, a free enterprise economy and each of us is able to make choices as to where we spend our money. But some people seem to have a sense of entitlement.
If you live in the Tampa Bay area, there’s no doubt you’ve heard about Ralph Paul, who recently dined at a local restaurant and after ordering dinner, dessert and coffee for him and his girlfriend, walked out on the $46 tab and left a $3 tip for the waiter. If not, you can read the story in the St. Pete Times.According to news reports, Ralph Paul ate the seafood from his seafood pasta dish, then attempted to return the dish to the kitchen and demand it be taken off his check because he was unsatisfied with the portion he received (regardless of the fact that he had already eaten the most expensive part of the dish). When the owner refused to remove the entrée from his bill, Paul and his girlfriend walked out and drove off, after having dessert and coffee, nonetheless. The owner of the restaurant called the police, who arrested Paul and a criminal trial ensued. The result? Paul hired a $500 per hour attorney and was found not guilty! I was not at the restaurant when this incident took place, so I do not know all of the facts. Perhaps Ralph Paul was unsatisfied with his entrée, but after eating the most expensive part of the dish, did he have a right to refuse payment? No. The owner obviously could have taken another route by subtracting the cost the entrée from the bill and following the “customer is always right” mantra, but he didn’t and I respect him for that. The owner has a business to run and cannot afford to give away food on a trial basis. The total cost of the entrée - $15.99. Ralph Paul has enough money to drive a BMW and hire an attorney for $500 an hour; I doubt the restaurant owner enjoys the same luxuries.
How many other services can you return after consumption? Can you get your money back from the movie theater after you watched a movie that you didn’t feel was up to par? Can you return a worn pair of jeans because they just didn’t look that great on you? Can you get a refund on a half-eaten container of cookies-and-cream ice cream because there wasn’t enough cookie?
Restaurants are businesses and independent restaurants operate on slim margins. Contrary to popular belief, the customer is not always right, but customers have the right to decide which restaurants they patronize. If I have a sub-par meal and am not satisfied with my experience at a restaurant, I will probably not return. But no one owes me anything; I took the risk and either I accept responsibility or reap the rewards. I’ve had outstanding meals in places that most people would not step foot and I’ve had bad meals in places that were constantly packed. There is no guarantee when it comes to dining experiences. This instance was a matter of a man with an ego that wouldn’t take responsibility for his own actions. By filing a lawsuit, he not only wasted money belonging to taxpayers, but also a day that jurors will never get back. He ordered a meal and when he was struck with buyer’s remorse, he couldn’t swallow his pride and eat the 16 dollar mistake (pun intended). My advice: chalk it up and get on with your life. What do you think?
October 7th, 2006 at 12:42 am
I couldn’t agree more.
Last I checked, if you’re unhappy about your meal you’re supposed to complain BEFORE you eat more than a bite.
While he’s proud of the justice system he fought for, I lost a lot of faith in it.
December 17th, 2006 at 1:38 am
Is this blog dead? No new entries for 2.5 months…
December 27th, 2006 at 11:17 pm
No, not dead. Just hibernating.
I’ve been a little uninspired lately with dining out, and I’m currently working on some other writing projects.
I’ll be back soon.
-Kevin
February 5th, 2007 at 6:48 pm
I completely agree with you. If he had not eaten the seafood and did not like his meal right from the start, then they should have replaced it or deducted it from his bill. However, he ate all the SEAFOOD??? He sounds so pompous, you know … many who drive the BMW’s are the same who frequent yard sales and must pay the absolute lowest prices and haggle on everything!!! Cheap beyond belief, I’m glad it cost him some $$ for his attorney!!
May 4th, 2007 at 11:29 pm
A restaurant should satisfy an unhappy customer. That’s customer service 101 stuff.
May 4th, 2007 at 11:32 pm
Couldn’t agree with you more, Joel. You can’t have your cake and eat it too.